Category Archives: Business

Posts and comments on business practices, theories and news

AI yore thyme is hear!

My company ComXo is at the forefront of helping companies create the workplace of the future .  We do this by centralising and consolidating 3 key functions of business support services (navigating the organisation, reserving services, escalating help requests) and … Continue reading

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Business Process Transformation

Business Process Outsourcing…your time has been! Business Process Outsourcing has been the watchword for headcount and overhead cost cutting for a decade.  But times are changing quickly and old school thinking at certain outsource companies mean a miss match with the … Continue reading

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21st Century Account Management Program for an Outsource Service Provider

ComXo provide outsourced managed business services to almost half of the UK’s top 100 law firms.  Because of this I spend much of my time speaking and presenting to managing partners of legal and other global professional service firms.  As … Continue reading

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What I learnt about the legal work-space of the future from the Lawyer Leadership Summit….

Last week we sponsored The Lawyer Business Leadership Summit in the City of London and over 2 days I participated, chaired and observed discussions about the future of the  Legal industry. I spoke at length to Managing Partners, COO’s, CTO’s … Continue reading

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What on earth is agile working?

Next month on the 16th of June I will be chairing a panel discussion at Legal Support Network’s conference on Transformation in the Legal Sector.  One of the topics I will be challenging my panel of industry experts on is the topic … Continue reading

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Cyber Security

Scams are getting more sophisticated and the risk of loosing large amounts of money to the swindlers should worry us all. My company ComXo provides outsourced business services to top firms in the legal sector.  Almost 50%of the top 100 … Continue reading

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The 21st century client experience

Yesterday I was fortunate to be invited to 20 Grosvenor Street the new client meeting facility of KPMG.  My host was Greg Mace of Rapport the front of house outsource company owned by Compass Group and employed by many of … Continue reading

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Feeding the soul

Every last Friday of the month the entire team at my business ComXo gather for our Town Hall meeting. Here we share our triumphs for the previous month and explain what can be expected for the weeks to come. The … Continue reading

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We work anywhere.com…ComXo’s culture goes Agile

Simmons and Simmons are one of the worlds leading law firms with offices in 25 countries.  A month or so ago my Switchboard business ComXo (www.comxo.com) won a significant piece of business with them that has projected us into the new … Continue reading

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The Legal Sector…Its all about change!

Last Tuesday and Wednesday the ComXo team attended The Lawyer Business Leadership Summit 2015 as one of its lead sponsors. The decision to invest key marketing focus on these awards were that their focus was around the massive change the … Continue reading

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