Every last Friday of the month the entire team at my business ComXo gather for our Town Hall meeting. Here we share our triumphs for the previous month and explain what can be expected for the weeks to come. The event has always been accompanied by a free lunch organised and sometimes cooked by one of the departments within the business. The atmosphere is always relaxed as it is the one day every month where professional dress is not required and you can turn up wearing whatever you wish.
‘Last Friday’ as it is referred to has been running for 14 years and gives the departments within a 24 hour operation the opportunity to tell the entire business their successes and enable the free flow of communication. Within a business that runs around the clock we have had to think up some innovative ways of trying to get everyone involved. Lately we have been using video conferencing to reach out to the Comxo team. The offer is this we will organise for you to be hooked into the video link via our on demand managed service and if you join we will send a pizza to your home so you can have a free lunch too.
We encourage every member of a team to take it in turns to stand up and give the update for the department. It is a fact that the number one fear is the fear public speaking so a safe and forgiving audience helps all of us confront our fear and practice our oratory.
The final wrap up of the day is the monthly prize for Hero of the month. When you join the business you have to adopt a superhero alter ego and throughout the month any acts of heroism are recognised and put up on a board in the canteen. The act that is deemed the greatest for the month is rewarded with a voucher and a box of Cadbury heros.
This brings me to my insight for this week. A month or so ago I awarded the monthly hero to one of our out of hours telephonists who’s act has inspired us all. Seeing the left over food from our Last Friday event he boxed it up and took it to the homeless shelter in Slough who welcomed it warmly.
This selfless act of thought on behalf of others less fortunate than ourselves reflects the ComXo value Politeness. As I have written about many times before here my business ComXo is built on 4 values Politeness, Professionalism, Proficiency and Personality. When we speak about politeness we not only talk about it being the foundation of any switchboard call we take but moreover it is about respect for those around you, the environment and the community. In this case a little thought meant what we couldn’t manage ended up with those who are finding it difficutl to manage.