This week our focus around the office will be baking, flower arranging and possibly if we are feeling ambitious making an egg cosy!
Let me explain: On Saturday the 18th of July hundreds of participants will stage their entry in a long marquee in the grounds of Windsor Castle. Thereafter the exhibits will be judged and prize money, rosettes and trophies will be awarded. I am of course speaking about the Royal Windsor Rose and Horticultural Society Summer Show…and my business ComXo will be sponsoring it for the 5th consecutive year…the question is why on earth is a business services company sponsoring a village flower show?
Let me explain in a round about way! When we speak to the customers of my business ComXo we say we are ‘The Voice of the City’. What we have come to understand is that the function of Switchboard is more than just a telephone answering function. What the switchboard of the 21st century business does is help callers navigate their way into a the complex businesses of the modern mobile world.
People calling into the large professional services firms in the City of London expect to be answered and handled in a particular way. For instance important callers do not expect a ‘Call centre’ experience they expect to be treated as though they had just walked into a 5* hotel. Accent is important, city knowledge engenders trust, the educated skills more akin to a private secretary help the caller feel at ease as they are put through to their trusted advisor.
Finding such people has always been something ComXo worked hard at and our Windsor location so close to London has been a major factor in our appeal to the type of person who might not usually look at working on the phone for most of the day. But how do you create a culture that draws in a professional, educated, well spoken person capable of multi tasking across different computer systems and with an effortlessly charming manner. Well the answer is that such people often enjoy the sort of past times on show at the Society’s summer show. A show that is becoming synonymous with the ComXo culture.
If you want to find and attract local talented people to join your team then starting with their culinary, horticultural or crafting skills is not a bad interview technique!
ps if you would like to come or want to enter you still have time go to www.rwrhs.com to find out how!